Frequently asked questions
Shipping General
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Our handcrafted goods are usually shipped within 72 hours from order placement. Custom workings require the time which will be stated to you upon purchase. The majority of web orders ship through USPS with 2-day Priority shipping. However, we also ship products through UPS Ground which takes up to 5-7 business days for delivery, depending on location. Time frames may be extended during holiday seasons or other peak periods.
Additionally, weather conditions can also affect delivery time frames. Please check with USPS or UPS directly. Refer to your e-receipt to determine which shipping company handled your package and proceed accordingly.
WHICH CARRIER DO YOU USE TO SHIP MY ORDERS?
USPS and UPS.
MY SHIPMENT WAS LOST OF STOLEN. WHO DO I CONTACT?
Since USPS and UPS are independent companies and not affiliated with Curly Halo™, questions pertaining to lost or stolen packages must be addressed with USPS or UPS directly. Please refer to your e-receipt to determine which shipping company handled your package and proceed accordingly.
Shipping Costs
HOW MUCH DO YOU CHARGE FOR SHIPPING?
Variable shipping for all orders is calculated from Texas according to zones throughout the US.
Returns, Cancellations, And Order Changes
WHAT IS YOUR RETURN POLICY?
For safety and security purposes, we are unable to accept product returns.
HOW DO I CANCEL MY ORDER?
Unfortunately, we can not cancel orders once they have been processed.
Payment Options
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards: Zelle, Visa, Mastercard, Discover, and American Express
Payment Security
DO YOU SAVE MY PAYMENT INFORMATION FOR FUTURE ORDERS?
No. We do not store payment information in our system.
HOW DO YOU PROTECT MY PAYMENT AND PERSONAL INFORMATION?
We use cyber-sourced securities that are fully encrypted systems.
products are curios
By law we are required to state that we make no claims and sell these products as Curios. Commercial spiritual products are staple formulas for spiritual condition oils, baths, powders, incenses, and sprays. We use real plant minerals and materials in our products, which makes the difference in their efficacy. Products in my store are NOT to be internally digested, and that includes the herbs. By purchasing these products you are stating that you are at least 18 years of age. These products are not meant to replace medical treatment or intended to diagnose, treat or prevent any type of disease. There are no refunds or exchanges permitted, no exceptions. By purchasing these products you are agreeing to these terms.